Consultancy Services

Our mission at Serendipity Consulting is to assist our clients in achieving organisational stability and growth.

• Are you an experienced clinician but lacking business acumen?

• Are you confused on how to scale your business up?

• Are you battling to develop and refine systems that work, are implemented and create efficiencies?

• Do you feel like you have been doing the same thing for the same results for as long as you can remember?

• Have you been told what to do but not supported in implementing these changes?

At Serendipity Consulting we like to work as an extension to your team.

We recognise that no two healthcare practices are alike, even within the same modalities, which is why we'll make certain that we fully understand your business and objectives. This may be either project by project or longer term depending on your needs.

Practice Start Up

Are you considering starting your own healthcare practice or expanding and launching a new clinic location?

That's fantastic news! Congratulations. We know it's an exciting time, but we also realise it can be stressful because there's so much to do.

This is where we can assist. Serendipity Consulting has experience developing new clinics and growing existing clients' operations. We know what steps to take to assist you achieve your objectives.

We can personalise our assistance to your specific needs because we've helped clients start or develop their practices.

We can help you with a few things during the practice start-up process, as listed below.

We can help you with every step or just the ones you need the greatest help with. Whatever you require, we'll tailor your Practice Start-up Package to meet your needs, and we'll be there to support you and your team every step of the way.

Practice Reporting

How is your practice going?

Was your first response "good," "so-so," or "not so good" when you first read the question? Was your response based on facts or just a gut instinct about how things are going?

It is critical for all practice owners to be able to track and respond to basic queries about their company. To accomplish so, you should track your practice using reporting that includes key performance indicators (e.g. KPIs).

We understand that this can be a confrontational situation. Some people refuse to look at the statistics because they include an error. We can, however, go past that. We recognise that if things aren't going well, it's best to know now rather than wait until the end of the financial year or later, when it's too late and out of our hands.

With our clients, we use reporting to help answer questions like;

• Are you making money and tracking to target?

• How many patients/clients are coming into the clinic?

• Where are your new clients/patients coming from?

• Are you retaining them or do you have a leaky bucket?

• Are they following through with their recommended treatment plan from clinicians?

• What are your overheads and are they in control?

• Is the new service or equipment you have introduced providing a return on investment?

• Are the policies and procedures put into place working and helping your business to grow?

• Are your staff happy?

If you don’t have timely and accurate answers to these questions, your practice, could be at risk of not surviving into the future.

Ok, now the secret to reporting

Drum roll please. The secret to healthcare practice reporting is to be consistent. Sorry if you were expecting more; that’s really it. We work with a lot of practices and the number one issue we see is that practices look at different reporting every week, every month, and every year. Some practices also get hung up on the specific methodology of a report.

Consistency is important because the reporting will be pulled in the same way and can be compared consistently. Moreover, looking at reporting at a regular interval over an extended period of time gives enough time to see if changes you are making are having an effect.

Our recommendation is that all practices at the start of every quarter set goals and KPI’s targets for the upcoming quarter based off your yearly plan. Don’t worry if you don’t know where to start, we are able to help you with this.

Each week these would be recorded with a mid-month check in should be scheduled to stop and review those stats and have a look at whether you’re heading for the perfect financial outcome that you set, or whether you’re lagging. If it is done mid-month, then it gives another couple of weeks to turn things around.

Want to expand your healthcare practice and handle issues before they become a problem, but lack the time or skills to do so?

What if we removed this burden off your shoulders?

For more information, look over our reporting packages and the common inclusions in each subscription level listed below.